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| AUDITING DIVISION -
Services / Advice |
| Advice |
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| While users are sometimes satisfied by
on-line services, relatively few of
them say that are satisfied with their
treatment by email or by phone,
especially when it comes to call centres. |
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Outline of objectives |
| We determine with you which tools which are
suited to your objectives, as
well as the benchmarks and surveys which are
adapted to various situations. |
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Anticipation |
| When it comes to predicting
trends, the behavioural survey is a rich source of information.
However you may first need to measure the current level
of user satisfaction with your customer assistance. |
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| An
Internet strategy advisor,
SCOPEO Audit is helping companies put their customers'
needs first by creating finetuned web strategies designed
to give them a competitive edge. |
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